Frequently Asked Questions - FAQ

Office Information

What are your office hours and when can I schedule an appointment?

Our office is open Monday through Friday from 9am to 5pm, with extended hours until 6pm on Tuesdays.

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Practice exterior at Twin Rivers Hearing Health, Inc

Is your office handicap accessible?

Yes. Our office is located in a shopping plaza and is handicap accessible.

Hearing aids at Twin Rivers Hearing Health, Inc


Will health insurance cover my bill?

Most health insurance plans do cover the cost of the initial hearing test, if your deductible has been met. Some insurance plans, such as Blue Chip and United Health Plans of New England, may provide partial payment for hearing instruments if they are accompanied by a physician referral. Not all plans have a hearing aid benefit. It depends on if they pay extra for the hearing aid provider.

Our staff does all of the required paperwork and will help you determine what services your insurance policy covers.

We participate with the following: Blue Shield of RI, Blue Chip, FEP, Neighborhood Health Plans of RI, Cigna, Aetna, Medicare (with a referral from your primary care physician), Harvard Pilgrim HealthCare, and TUFTS Health Plan.


We also particpate with the following managed care plans:

What is covered under a workers compensation settlement for hearing loss?

Once your case has been resolved by your attorney, all diagnostic testing costs are covered. If hearing aids are recommended, all costs involving the purchase and maintenance of hearing instruments, batteries, repairs, and warranties are covered.


Hearing education at Twin Rivers Hearing Health, Inc

Are my medical records confidential?

Twin Rivers Hearing Health is committed to our patients’ right to privacy. All information regarding your condition, diagnosis, or treatment is strictly confidential and will only be released with your written consent to your primary care physician, family, friends, employers, attorneys or insurance companies.

Test Results

Will I be informed of the hearing test results at the time of my evaluation?

Yes. Our audiologists will share the results of the test on the day of your evaluation. If a medical referral to an Ear, Nose and Throat Specialist is necessary, our office will assist you with your appointment.

Hearing aid battery at Twin Rivers Hearing Health, Inc


How do I get batteries for my hearing aid?

When you purchase a hearing instrument from our office, you are provided with a month’s supply of batteries as part of your "starter set." Frequently, one to three years’ worth of batteries may be covered under your new hearing aid sales agreement. Otherwise, you may purchase a battery club membership at a modest price. In order to obtain batteries, all you have to do is call our office at (401) 349-0456 and we will gladly mail them to you on the same day at no cost.

Contact Us:

151 Douglas Pike #1
Smithfield, RI 02917

(401) 349-0456

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© 2021 Twin Rivers Hearing Health
(401) 349-0456
151 Douglas Pike #1, Smithfield, RI 02917
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